Privacy Policy - liminio

Privacy Policy (Liminio)

Effective date: January 1, 2026

Last updated: December 31, 2025

Liminio (“Liminio,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our products and services, or otherwise interact with us (collectively, the “Services”).

If you do not agree with this Privacy Policy, do not use the Services.

1) Information We Collect

We collect information in a few ways:

A. Information you provide to us

Account and profile information (e.g., name, email address, company, job title, username, password).
Contact and support information (e.g., messages you send us, support requests, feedback).
Billing information (e.g., billing contact details). Note: Payment card details are typically handled by our payment processors, not stored by us (unless explicitly stated otherwise).

B. Information we collect automatically

When you use the Services, we may automatically collect:

Device and usage data (e.g., IP address, browser type, device identifiers, operating system, pages viewed, features used, timestamps).
Log data (e.g., access times, error logs, diagnostic data).
Cookies and similar technologies (see “Cookies” below).

C. Information from third parties

We may receive information from:

Service providers (e.g., analytics providers, payment processors, customer support tools).
Marketing partners (where permitted by law).
Your employer or organization (if they provision your account).

D. Customer content and service data

If you use our Services as a business customer, we may process data submitted to the Services (“Customer Content”) on behalf of you or your organization. In those cases, we act as a service provider/processor and handle that data under our agreements with the customer.

2) How We Use Information

We use information to:

Provide, operate, and maintain the Services.
Create and manage accounts and authenticate users.
Process transactions and manage billing and subscriptions.
Respond to inquiries and provide customer support.
Improve and develop features, performance, and user experience.
Send service-related communications (e.g., account notices, security alerts, policy updates).
Send marketing communications (where permitted), and you can opt out.
Protect against fraud, abuse, and security risks.
Comply with legal obligations and enforce our terms.

3) Legal Bases for Processing (EEA/UK)

If you are in the EEA, UK, or a similar jurisdiction, we process personal data based on:

Contract (to provide the Services),
Legitimate interests (e.g., improving Services, security, analytics),
Consent (e.g., certain cookies, optional marketing),
Legal obligations (e.g., tax, compliance).

4) Cookies and Similar Technologies

We use cookies and similar technologies (like pixels and local storage) to:

keep you signed in,
remember preferences,
analyze usage and improve performance,
measure marketing effectiveness.

You can control cookies through your browser settings and, where available, our cookie banner/preferences tool. Blocking some cookies may impact functionality.

5) How We Share Information

We do not sell your personal information in the traditional sense. We may share information with:

Service providers and vendors who help us run the Services (e.g., hosting, analytics, customer support, email delivery, payment processing).
Business partners when you request or enable an integration.
Affiliates (companies under common ownership/control), consistent with this Policy.
Legal and safety disclosures when required by law or to protect rights, safety, and security.
Business transfers in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We require service providers to protect information and use it only for the purposes we specify.

6) Data Retention

We retain personal information only as long as necessary to:

provide the Services,
comply with legal obligations,
resolve disputes,
enforce agreements.

Retention periods vary based on the type of data and why we collected it.

7) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Your Rights and Choices

Depending on where you live, you may have rights to:

Access your personal information,
Correct inaccurate information,
Delete your information,
Object to or restrict processing,
Port your data,
Withdraw consent (where processing is based on consent).

You can also:

opt out of marketing emails by using the unsubscribe link,
manage cookies via browser settings and cookie tools.

To exercise privacy rights, contact us using the details below.

9) International Data Transfers

We may process and store information in countries outside your own (including Canada and the United States) where we and our service providers operate. Where required, we use appropriate safeguards for cross-border transfers (such as contractual protections).

10) Children’s Privacy

The Services are not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

11) Third-Party Links and Integrations

The Services may contain links to third-party websites or allow integrations with third-party services. Their privacy practices are governed by their own policies, not ours. We’re not responsible for third-party privacy practices.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest revision. If changes are material, we will provide notice as required (e.g., via the Services or email).

13) Contact Us

If you have questions or requests about this Privacy Policy, contact:

Liminio Technologies Inc.

Email: privacy@liminio.com